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Questions

FAQs

Quick answers about Mentisra Health, privacy, professionals, access, and support.

General What is Mentisra Health?

Mentisra Health is a digital mental wellbeing platform designed to support emotional wellbeing through AI-assisted support, mood tracking, care session management, peer support, and wellbeing resources.

Safety Is Mentisra Health a therapy platform?

No. Mentisra Health supports wellbeing and care engagement, but it is not a replacement for licensed therapy, medical diagnosis, or emergency mental health services.

Support How does Mentisra AI work?

Mentisra AI provides supportive wellbeing interactions, reflective conversations, coping suggestions, and wellbeing prompts. It is intended to support users, not diagnose medical conditions.

Professionals Can professionals use Mentisra Health?

Yes. Professionals and organisations can use care session management, attendance tracking, visit check-ins, engagement insights, risk monitoring, and communication tools.

Privacy Is my information private?

Mentisra Health is designed with safeguards including secure authentication, role-based access, audit logging, consent management, and encrypted connections.

Privacy Is Mentisra Health GDPR compliant?

Mentisra Health is designed using principles intended to support GDPR-focused privacy and data protection practices. Formal compliance may depend on deployment configuration and independent review.

Privacy Does Mentisra Health support NHS-related standards?

Mentisra Health is developed with healthcare privacy, confidentiality, and data protection considerations in mind.

Privacy Can users participate anonymously?

Yes. Certain community and peer support features may support anonymous participation, subject to safety rules and moderation policies.

Support What happens if a user misses sessions repeatedly?

Mentisra Health includes engagement monitoring and risk alert systems that may identify missed sessions, reduced engagement, sudden inactivity, and emotional decline trends.

Access Is Mentisra Health available internationally?

Mentisra Health is designed to support users and organisations across multiple regions, subject to local laws, regulations, and service availability.

Organisations Can organisations request a demo?

Yes. Organisations, professionals, NGOs, educational institutions, and wellbeing programmes may contact Mentisra Health to request demos, pilots, or collaboration discussions.

Contact How can I contact Mentisra Health?

For general enquiries, contact support@mentisrahealth.co.uk or partnerships@mentisrahealth.co.uk.

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